Refund and Return Policy – OTTO PLASTIC

Refund and Return Policy – OTTO PLASTIC

At OTTO PLASTIC, your satisfaction is our utmost priority. We strive to deliver the highest quality plastic molded furniture that enhances your living spaces. However, we understand that circumstances may arise where a refund or return is necessary. Please read our policy below for a smooth and hassle-free experience:

1. Returns:

We accept returns within 30 days from the date of delivery. If you’re not completely satisfied with your purchase, contact our customer service team to initiate the return process. The following conditions apply:

  • The product must be in its original condition and packaging.
  • Proof of purchase, such as the invoice or order number, is required.
  • Return shipping costs are the responsibility of the customer.

2. Refunds:

Upon receiving the returned item and confirming its condition, we will initiate the refund process. Refunds will be issued to the original payment method within 7 business days. Please note:

  • Shipping and handling charges are non-refundable.
  • Refunds are subject to a restocking fee of 10% of the product’s purchase price.

3. Damaged or Defective Items:

If your item arrives damaged or defective, please notify us within 48 hours of receiving the product. We will arrange for a replacement or a refund at no additional cost. Photographic evidence of the damage or defect may be required.

4. Cancellations:

You can cancel your order within 24 hours of placing it for a full refund. After this timeframe, a cancellation fee of 5% of the total order value will apply.

5. Exceptions:

Certain items, such as customized or personalized products, may not be eligible for return or refund unless they are damaged or defective.

Please contact our dedicated customer service team at customer_service@ottoplastic.com for any inquiries, concerns, or to initiate a return. We are here to assist you throughout the process and ensure your experience with OTTO PLASTIC exceeds your expectations.

Note: This policy is subject to change without notice. It is recommended to review the policy each time you make a purchase. Last updated: August 15,2023.